Second Seat · Operational Diagnostic Demo data · fictional agency
Operational Debt Map

Hollis & Co.

$4.2M creative + performance agency · 19 people · 14 retainer clients · assessed Jun 8 – Jul 3, 2026 · delivered Jul 6, 2026

Every finding: severity × monthly cost estimate × evidence. Ranked by what it costs, not how loud it is.

Total findings 12 3 critical · 5 high · 4 medium
Est. monthly interest $38,500/mo Estimate · demo data
The two debts
Systems 7 · People 5 Systems: process, tools, data · People: decisions, owners, seats
Costliest categories

Filter by debt category

The bottleneck view

5 of 12 findings wait on one calendar. Estimated interest on the founder’s desk: $16,000/mo. At an agency where the founder still closes every deal, the desk is never empty — and neither is the queue behind it.